Rocznik Ochrona Środowiska 2024, vol. 26, pp. 525-538
Tomáš Malčic 
, David Staš
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Škoda Auto University, Czech Republic |
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https://doi.org/10.54740/ros.2024.048 |
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This paper examines the pivotal role of high-quality aftersales service in maintaining global automotive industry competitiveness and sustainability. It presents the methodology for utilizing lean principles in sustainable performance improvement by identifying and eliminating waste in aftersales processes. The approach is exemplified through a case study in road freight vehicle service and maintenance using process mapping. The methodology involves developing a comprehensive process map, analyzing current inefficiencies, and proposing improvement measures. The methodology enhances operational efficiency and contributes to sustainable performance in terms of economic, environmental, and social factors. The methodology is generalized and outlines successful improvement phases and sub-steps.
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process mapping, sustainable performance, automotive industry, lean, waste identification
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AMA Style
Malčic T, Staš D. Application of the Process Mapping for Identification of Waste for Sustainable Performance Improvement in the Service Processes. Rocznik Ochrona Środowiska. 2024; 26. https://doi.org/10.54740/ros.2024.048
ACM Style
Malčic, T., Staš, D. 2024. Application of the Process Mapping for Identification of Waste for Sustainable Performance Improvement in the Service Processes. Rocznik Ochrona Środowiska. 26. DOI:https://doi.org/10.54740/ros.2024.048
ACS Style
Malčic, T.; Staš, D. Application of the Process Mapping for Identification of Waste for Sustainable Performance Improvement in the Service Processes Rocznik Ochrona Środowiska 2024, 26, 525-538. https://doi.org/10.54740/ros.2024.048
APA Style
Malčic, T., Staš, D. (2024). Application of the Process Mapping for Identification of Waste for Sustainable Performance Improvement in the Service Processes. Rocznik Ochrona Środowiska, 26, 525-538. https://doi.org/10.54740/ros.2024.048
ABNT Style
MALČIC, T.; STAŠ, D. Application of the Process Mapping for Identification of Waste for Sustainable Performance Improvement in the Service Processes. Rocznik Ochrona Środowiska, v. 26, p. 525-538, 2024. https://doi.org/10.54740/ros.2024.048
Chicago Style
Malčic, Tomáš, Staš, David. 2024. "Application of the Process Mapping for Identification of Waste for Sustainable Performance Improvement in the Service Processes". Rocznik Ochrona Środowiska 26, 525-538. https://doi.org/10.54740/ros.2024.048
Harvard Style
Malčic, T., Staš, D. (2024) "Application of the Process Mapping for Identification of Waste for Sustainable Performance Improvement in the Service Processes", Rocznik Ochrona Środowiska, 26, pp. 525-538. doi:https://doi.org/10.54740/ros.2024.048
IEEE Style
T. Malčic, D. Staš, "Application of the Process Mapping for Identification of Waste for Sustainable Performance Improvement in the Service Processes", RoczOchrSrod, vol 26, pp. 525-538. https://doi.org/10.54740/ros.2024.048
